Usually, we don’t post District of Corruption podcast episodes on the Buzz Bin as they tend to be more of a personal podcast for Geoff. However, this episode was unusually relevant for Buzz Bin readers given all of the brouhaha that blew up across the blogosphere.

Technosailor’s Aaron Brazell started us off as Geoff was late (doh!). Then we had a very long civil discussion about the whole blogger relations issue. We called Gina Trapani Rita all show. So sorry, Gina!

Ground covered included:

• Basic background
• Some of the causes, including undo pressure
• Whether or not all bloggers really have the power to blacklist vs. the top tier
• Press releases - why bother emailing them?
• Better uses of our time, including social good
• Flat out building relationships

Presto Vivace’s Alice Marshall joined us for a good part of the conversation and added a lot of great colorful insights.

Download Episode 19 - MP3.

An interesting comments chat with Rich Becker on the definitions of PR led to this post.  Despite all of the PR experts out there, no one can come up with a set definition for what it is.  And that extends to our supposed industry leading bodies and resources as authoritative as Webster’s dictionary (Image from Eucastrophe).

Consider these definitions from various sources:

PRSA says a lot, which seems to be too much.  Here’s an excerpt: “Public relations helps our complex, pluralistic society to reach decisions and function more effectively by contributing to mutual understanding among groups and institutions. It serves to bring private and public policies into harmony.”

How about a second PRSA definition, “Public relations helps an organization and its publics adapt mutually to each other.”

IABC’s content is password protected, so no obvious “guidance” there. No obvious definition on the Institute for Public Relations.

“Public Relations is the art and science of analyzing trends, predicting their consequences, counseling organization leaders and implementing planned programs of action which will serve both the organization’s and the public interest.� — First World Assembly of Public Relations Associations and First World Forum of Public Relations, 1978

“Relations with the general public as through publicity; specifically those functions of a corporation, organization, etc. concerned with attempting create favorable public opinion for itself.” — Websters, 1996 Collegiate edition

“The actions of a corporation, store, government, individual, etc., in promoting goodwill between itself and the public, the community, employees, customers, etc.” — Dictionary.com

How about Answers.com? “The art or science of establishing and promoting a favorable relationship with the public.”

No wonder why there are so many crazy conversations about what PR is and isn’t.  We’re a bunch of “communicators” that can’t get our message straight.  What a joke!  There can be no definitive right or wrong with this many disparate views.

Personally, I see public relations as a wide variety of actions (see the PR Long Tail) to foster goodwill between an organization and  its stakeholders.  I really like what Bill Sledzik had to say about PR, and believe that the true public relations pro must represent both parties, the community and the organization trying to communicate.

Bill’s comments:

“PR professionals must live with one foot inside the organization and one foot outside it. We must advocate for our clients but also for the stakeholders they impact. We walk a fine line between organizational goals and goals of society — kind of like an ombudsman or arbiter.”

What is your definition of PR?

A recent round of discussions on several blogs debating whether or not the PR or Advertising department should be the owner of corporate social media. To be frank, neither of these sits right with me.  Social media requires a blend of PR, traditional marketing and old-fashioned relationship-building networking skills.  Enter the Word of Mouth Marketing Association (WOMMA) and its growing claim that corporate social media is indeed WOMM.

I had a chat with local social media star John Bell about this very topic.  He started talking about social media and WOMM as a separate discipline (the topic came up because he’s attending this week’s conference). It should be noted that John sits on the board of WOMMA, a relatively new trade association trying to build measurement, ethics and best practice standards.

My ears perked up. John’s onto something, because as Susan Getgood likes to say, “the lines are a-blurring.“  The reason why social media doesn’t fit into either box is because it requires a blend of all these skills and more.  As such, neither PR or advertising is well suited to own social media. It might be a new animal all together.

My past experience involved several years business development for agencies like TMP Worldwide and Widmeyer.  In those roles I had to know and understand more than PR.  I learned the full gamut of marketing strategy and disciplines to represent my firms’ full offerings intelligently.

When I see excellent social media programs there’s more there. Intelligent brand strategy, compelling calls-to-action, and good salesmanship — which is the art of building long-term customer relationships (a la Dale Carnegie).

Why It’s Not PR or Advertising

By definition, PR means building goodwill between and organization and its community.  As such, social media tools naturally fall under this umbrella.  However, in general (outside of many friends&nbsp already engaging in social media), I don’t believe that the PR industry will ever get it.

The latest round of PR snafus (Andersen, etc.) nailed the coffin for me. And to be frank, anytime PR comes up the discussion always gets mired in blogger relations.  Please Note for the Record: Blogger relations makes up a very small part of social media marketing.

But PR may never escape its entrenched media relations history. In fact, most companies see other forms of social media, community development, blogs, creation of applications and videos etc. as a new independent function.  And they’re right, because PR types want to control the message and can’t function in this type of role.

Similarly advertising offers great tools, in particular brand management.  Great social media communications demonstrate a clear value proposition to communities.  In essence, communications understand that they are promising an experience to a community, and seek to back that up with valuable information that stakeholders actually care about.  Also, consider the use of RSS subscriptions, etc. as calls to action.

But at the same time, advertising, direct mail and other marketing communication forms are one-way. They are meant to compel people to buy, and do not allow for a conversation. By its very nature, advertising flies in the face of conversational marketing.

I’m not sold on WOMM as the solution for this discipline conundrum. But, I’m listening now.

Tomorrow marks the start of the Word of Mouth Marketing Summit, WOMMA’s annual event. It’s the one show that I regret missing this fall as the agenda looks like advanced social media marketing versus the usual 101 discussion. We’ll see what reports come out of Vegas.