Gotta Love Seth Godin’s Latest Moves

by Geoff Livingston

seth_godinWe often talk on the social web about responsiveness and how that means more to a reputation than stumbles and bumbles. Well, there’s no greater example right now than Seth Godin.

Last month Godin had a couple of stumbles, of which he was highly criticized by leading nonprofit and marketing bloggers, including a scathing post and podcast by me. Well, whether or not Seth’s willing to take comments on his blog or Tweet, it’s very clear that he’s listening and responding. Godin’s actions demonstrate it’s not how hard you fall, but how quickly you get up and respond.

Let’s break down the two errors:

1) First up, Godin took an ill-informed swipe on nonprofits. My criticism of his post was that it demonstrated a lack of market expertise and field work. How does Godin respond? He rolls up his sleeves, gets in the field and works with 40 nonprofits. I also understand a Godin webinar for nonprofits with NTEN is in the works, too.

2) The infamous Squidoo “content hijacking” attempt by Godin to charge corporations $400 a month for the right to comment on aggregated content. Seth did an interview once on this blog where he said the marketing blogosphere likes to eat it’s own. Well, he got eaten on this one — and rightly so, it seems like an unreasonable demand or a poorly positioned monitoring service.

Regardless, Godin listened to the feedback and promptly changed the model of Squidoo’s aggregated Brands in Public content. Further, he has been very proactive making calls to the Scott Montys of the world, fortifying his relationships with lead marketing bloggers.

Like or hate his approach to marketing and social media, Godin is committed to the market. You take his advice or leave it (who, me?), but the reality is that Godin is listening, adapting, and acting like a great community member. From one bald blogger to another, I’m tipping my hat in admiration.

 

Why Being Dubbed a Social Media Expert or PR Guy Rankles Me

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Ever notice how people always want to put you in a box (image from Kevin Dooley)? Yet, getting dubbed a “social media expert” a “PR professional” rankles me. In the end, it’s semantics, and in both cases, somewhat true. But it makes the hair on my neck stand up on end, and in actual discourse I tend to correct my counterpart, and say, “No, I am a communicator (or author or entrepreneur).” Here’s why:

Social Media Expert or Snake Oil

It comes down to this: The running joke is you can find more than 60,000 self-professed social media experts on Twitter. What’s the difference between one of these folks and a snake oil salesman? Not much!

This has been discussed here many times before. Just because you know how to become popular in the high school cafeteria (a.k.a. Twitter), does not mean you know how to architect a communications strategy for an organization, on or offline. In fact, these so-called experts are bad for organizations because they don’t know how to methodically create strategies and programs to achieve outcomes.

Further, to declare oneself an expert in anything seems ostentatious. Let others do the declaring. Even if I am an “expert” as others call me, in this super dynamic online world, if I rest on my laurels, it’s likely that any expertise garnered will become dated within six to 12 months.

And Then There’s the PR Guy Thing

Rather than rehash the differences between a publicist, a PR professional in the classically defined sense, and a SM expert, I defer to Rich Becker’s excellent blog post from last week. For the purposes of this post, a simplified definition for PR is really about building relationships between organizations and their stakeholders. There are many honorable and good PR professionals in the market, friends of mine, and they get upset with me when I disparage the term PR.

While I understand that my friends do the job right, PR has become associated with publicity — media relations — and usually done poorly, via techniques like spamming press releases. In fact, many of the “PR pros” I’ve met over the years qualify as publicists and nothing more. Right or wrong, PR has become associated with slimy publicity, a case of the bad apples ruining the barrel.

A similar terminology debate occurs today in the medical profession. They insist on dubbing the latest flu break-out as H1N1, but the public still calls it swine flu. I wish the health care pros luck in fighting this tide.

Communicator or…

The reality of the matter is that I do more than publicity, and in fact, historically, my career has included more than the best definition of public relations. I’ve been trained in communications and Internet theory. I have branding training, and helped launch a Design & Advertising practice for one company. I built and sold a company, and have been a part of four other communications start-ups. I also used to be a journalist, am a blogger, and have written three books (only one of which has been published).

So in this business, I think the right term is communicator. Consider this definition:

A person who communicates, esp. one skilled at conveying information, ideas, or policy to the public.

Yup, sounds like me. It doesn’t limit me to a box, and allows me to integrate across tool sets. Of course watching a communicator communicate sometimes brings to mind a therapist trying to raise children, but that’s a different story for another day. :)

I also have equal pride as an entrepreneur and one of the few authors in the United States. Selling a company or publishing a book remain two of the most difficult, noteworthy accomplishments of my career.

There’s little I can do to change what people call me or how they think of me professionally, but at the same time I don’t have to accept their representation as fact. So, thanks, but no thanks to the PR or the social media expert titles. I don’t want to be put into those boxes.

 

Open Letter to PR Exec X

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Dear X:

People say we’re the same, an ironic statement given how often we disagree. Our polarized views on communication leave me wondering if organizations will ever be able to understand their stakeholders, and develop true relationships with them.

It seems we both want the same thing: Better outcomes, just our methods are so different. In fact, we do things so differently that I have often given up on you. As life so often does, it’s when I give up that you seem to show a little promise; that maybe, just maybe, you’ll get the concept of open, honest and transparent communications.

If my time were to end on this earth today, I would not do so with my back turned to you. So I am writing this letter. You may not be ready for it. You may never be. That’s OK.

Brand image is important, and in this world of many media forms — established and new — manifesting a good image can be quite a challenge. Your method to address this has been message control. But I want to tip you off on a little secret. It has much less to do with posturing, positioning, controlling, and saying the right thing, and much more to do with simple, right actions. In fact, if you focus on communicating organizational actions and initiatives, and specifically how they impact your stakeholders, then you may be surprised how strong your image is.

I know how scary this is. By its very nature, the human condition will cause all organizations to be fallible. That means our images are subject to self deprecation, or worse, permanent damage at our own hands.

Lord knows my own personal fallibility has caused me great pain on and offline. But being honest about those fallacies, seeking to correct them when I could, being willing to accept progress instead of perfection, and yes, upholding the many assets I bring to the table has allowed me to by and large overcome those fallacies. And so it is possible to move forward in spite of my fears.

You must be thinking, “But, what about those naysayers, the ones who are still angry?” There will always be detractors, those who do not agree with us. It’s impossible to please everyone, and in fact trying to do so will only make you crazy. Instead, focusing on your positive actions and mindfully addressing errors will allow you to fortify the majority, and even attract additional allies.

Courage, my friend, is the ability to act in accordance with one’s beliefs in spite of fear and criticism. In this brave new digital world where word of mouth can spread like wildfire, courage is needed. With courage and a willingness towards honesty, openness and transparency, your communications with stakeholders will strengthen. In fact, you will be amazed by this brave, new world.

But if you keep trying to make these new tools play by your old rules, I fear for you. Not that negativity will happen, but instead continued poor relations with your stakeholders. They see through the contrived imagery, and they reward you with silence, contempt, and once in a while, public scorn.

Worse, because you publish “social” content you may actually think you are successful. That’s the saddest part. The relationships you have will be shallow and vain. You will never know how great your relationships could be.

So, in parting my friend, please consider your actions and not your image. The image will follow your actions. Go forth courageously with progress in mind and a willingness to build relationships. And yes, if you stumble, correct your wrongs openly and keep your assets in mind. You may be surprised how people will become attracted to your strengths and look beyond your shortcomings.

May your faith grow with every step you take,

Geoff

 

Pro Communicators: Don’t Be a Punk; Try Being Provocative Instead

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Guest Post by Lindsay M. Allen

For many professional communicators — myself included — our industry is something we take very seriously, doing everything in our power to maintain professionalism both in and out of work (and the rapid blurring/erasing of that line is a subject for another blog post in itself), even sometimes relinquishing our right to an opinion for the sake of professionalism.

Such a level of reverence for one’s profession, clients and colleagues strikes me as being unique to professional communicators, perhaps because diplomacy is — actually, let’s make that should be — at the heart of our profession.

Instead, what we sometimes find in our professional community looks more like this:

To someone who’s passionate about something — whether it’s a cause, a profession, a belief or something else — people who also are a part of that “something” but seemingly disregard all courtesy, convention and common sense associated with it can seem like real “A-Holes,” not unlike the ones depicted in the “Saturday Night Live” clip above.

There’s another, slightly gentler term I’ll use for the purpose of this post: “Punks.”


(source: Dictionary.com)

While the term “useless” in the list of definitions might seem harsh, it actually is quite fitting when you think about it. If your communication only serves to rile people up, disrespect people with whom you should be collegial, discount the ideas of others, or give the outside world a poor impression of your profession — especially if you intentionally aim for such responses when crafting your thoughts and words — your communication is useless.

Link-baiting. Name-calling. Disagreement simply for the sake of being a contrarian. Non-constructive criticism of others’ methods or ideas, either directly or passive-aggressively. Self-promotion through competitor-bashing. I’ve seen it all, even in just the last week or two, and it’s all punk behavior.

PR agency owner Rachel Kay (Twitter: @RachelAKay) recently posted a tweet that quite nicely reflected what I’m getting at:

Being a punk adds nothing to the conversation. Period.

But how do you avoid being an irreverent and, perhaps, self-serving, punk, yet at the same time avoid being a stick in the mud whose approach is as exciting as watching paint dry?

Be provocative.


(source: Dictionary.com)

For the purpose of this writing, the highlighted definition — “stimulating” — is most fitting. And, if you try, it’s not that difficult to be truly provocative without being a punk. Some tips:

• Be a contrarian with a purpose rather than a rebel without a cause (or a clue!). Take it from Mack Collier (Twitter: @MackCollier):

• We all were born with a filter between our thoughts and our written or oral communication. Utilize it. Considerations: Will what you have to say catalyze dialogue? Is it based on something solid, like research or personal experience? Will it make people think because it’s thoughtfully presented and offers a fresh perspective, or will it make people angry because it’s straight-up mouthy and incendiary? It’s all in the delivery. Says Ari B. Adler (Twitter: @AriBAdler) (as tweeted by Barbara Rozgonyi):

• Offer bold, new ideas, products or services without bashing your competition, instead focusing on the strengths of — and continuing to strengthen — what you bring to the table. Danny Brown (Twitter: @DannyBrown), who in my opinion has mastered the art of being a provocative voice of reason, recently blogged about this very subject:

• If a disagreement heats up, take it “outside” — that is, don’t let it play out publicly/online. Allan Schoenberg (Twitter: @AllanSchoenberg) uses this approach (as tweeted by Ari B. Adler):

So: Are you adding value, or are you just picking fights? Next time you go to start a conversation or contribute to one in progress, ask yourself this … and let the answer guide your action.

Lindsay is a Michigan-based PR professional with more than a decade of experience in journalism and PR, largely focusing on higher education and the entertainment industry. Recently downsized, she is freelancing and engaging in professional development while seeking her next career move. Follow her on Twitter: @LindsayMAllen.

 

Women Snubbed in Top Ten Speakers List, Industry in General

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In a “blog post” listing the top ten social media speakers, The Speakers Group (TSG) listed voices for “your consideration.” Not one of the speakers was a woman, highlighting a much larger social media services industry problem where women are often overlooked for top speaking gigs, and don’t rank as well as men.

Ironically, this topic first came to mind last week when Allyson Kapin — a.k.a. @womenwhotech — led a spirited DC Media Makers session (pictured below) on the same topic. So when I saw the TSG post, I felt compelled to write. I come to this discussion as someone who organizes BlogPotomac, a successful, regional social media conference that intentionally highlights female speakers; as a blogger who has discussed the social media and PR industry’s glass ceiling both in the office and in the blogosphere; and, yes, as a man who speaks frequently on social media.

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There are three problems in the TSG post: 1) A lack of transparency and professional responsibility in the blog post itself; 2) the complete snubbing of women in a highly questionable top ten list, and 3) the larger industry issue that conference organizers apparently want male speakers more than women. For those of you who are used to short posts, I apologize in advance. I am going to handle each of these three issues independently.

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No Ethics In This Post

Section Update: Several listed men have stated they don’t have formal relationships with said TSB agency, making the gender point even worse. – 3:45 p.m. EST, 7/29

Section Update: Formal relationships have now been verified as non-exclusive email agreements, as noted below by Chris Brogan. – 8:45 a.m. EST, 7/30

The word “Our” in TSG’s post title is the real clue. Because the entire roster of speakers, which does include four names who are actually recognizable by me, including friends Brian Solis and Chris Brogan, is represented by TSG. But they never disclose that in the post.
Instead, we get this piece of sales BS:

We have scouted books, articles and conferences for the leading authorities and we have assembled a “top ten” list to help you in your pursuit. What are the qualifications to be listed in our top ten?

1. The individual must be established as a uniquely successful practitioner of social media and/or be frequently called on to share his or her expertise in the field — specifically as it relates to corporate and association social media practices.

2. The individual must have a proven ability to discuss social media in a way that is easily understandable and relevant to each unique audience.

3. The individual must be able to effectively engage the audience (every “expert” who writes an article is not necessarily someone you want on your platform as a speaker).

OK. If one is true, why haven’t I heard of more than half of this list, and I am Highly Active in the business? Of the top ten, only two (the aforementioned) really seem to be top ten speakers. Nevermind, that none, as in zero, of the ten are women. But more on that later. Ethical blogging first, then the bigger civil rights issue.

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No, what we have is sales drivel. And given that these speakers are supposed to be social media experts, it’s ten times worse because we have unethical, undisclosed relationships at play with a disingenuous representation. How transparent and open is that?

Three years ago, such a post would have been blogged about endlessly. Now, we seem to simply accept this kind of bastardization of social media. Thus, corporate marketing has beaten us into submission as the social media sphere simply moves on and finds more interesting content rather than voicing distrust. Even worse, some of our brightest minds are represented in this particular piece of “social” BS.

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People wonder why I have become disenchanted with PR and marketing’s poor use of what could be a great conversational media form. And while I support initiatives like Susan Getgood’s Blog with Integrity, I really think it’s too late and that the train has left the station with corporate’s bastardization of social media. TSG is the norm, not the exception. Now we are left with most doing it poorly, some doing it well. Just like old school corporate communications.

No Social Media Women on TSG’s List

More importantly, TSG’s weak list doesn’t even include one woman. And that’s the big slight. Because we know there are great female speakers in the business, folks like Charlene Li, Allison Fine, Toby Bloomberg, Valeria Maltoni, Beth Kanter, Kami Huyse, Jane Quigley, and on and on.

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Because the list is so questionable, TSG inadvertently admits it did not seek out women social media speakers. If they had, there’s no way some of these guys could stand up against the best female leaders. And that makes TSG’s snubbing of women even more egregious.

See, in essence, the message is mediocre male speakers are better than top notch women.

TSG should be ashamed of issuing the list. Really ashamed, because not only is it an unethical post, it’s also clearly sexist. Though one has to wonder if TSG is truly sexist or if the company is catering to their clientele: Conference organizers. And that, my friends, opens the big can of worms.

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Women Get Snubbed

There are exceptions to the rule, but the recently unveiled Government 2.0 Summit roster seems to represent the norm: A conference predominantly filled with men (and white men at that). Women get snubbed over and over again. And that’s a travesty, because I know a lot of great female communicators in social media that could talk about Gov 2.0 or just about anything, in general.

Conference organizers are not doing their part to highlight female speakers. That’s the real issue.

As organizer of BlogPotomac, I always highlight at least three female speakers or 43% of my roster. And I always have a lady co-emcee with me. See, its not altruism guiding this decision. Think about the communications business: It’s dominated by women! To me, as a conference organizer, I would be a horse’s ass if I did not represent my stakeholder community — which is predominantly women — accurately and fairly.

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If you consider that 43% number versus what I estimate to be at least a 67 to 75% female communicator population, BlogPotomac has more work to do! Since this Fall is the last one, my next conference iteration (if there ever is one) will have to strive to meet that mark.

Yet over and over again, I watch other social media conferences trot out the new boys club (it’s new media, right?). Full disclosure: As a member of that new boys club, I reap the rewards, too, with anywhere between three to ten speaking spots a month. I rarely submit proposals for engagements anymore. I like to think these offered spots are a result of working my butt off to be interesting and create customized content for groups, but fair is fair, and 1/3 of my share should probably be offered to women.

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Conference organizers continuously snub women. And that’s just wrong. I don’t claim to have the answers to this societal problem.

Are there things women can do? Sure, I suppose they could be more assertive, but I refuse to believe the whole cause is that by their very nature men promote themselves more. A majority of blogs are written by men, but only 57% in the U.S., so I’m not drinking that kool-aid. If that was the case we’d see 43% female speakers instead of 10-25%.

We need conference organizers to acknowledge the problem first, then clear action can be taken. Until conference organizers get honest, and expose why they are choosing men over women — even if it’s sexism by oversight – we are going to be left debating the issue. Until then, I can only do my part, which is to honor female speakers with my own conference, suggest female speakers to organizers, and continue to periodically blog on this issue.

Throughout this post and below you have seen the many voices on Twitter and Facebook who have offered their opinions, too. What are your thoughts?

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Look Out for the Train Wreck: Introducing the El Show

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Next week marks the return of podcasting to the lineup of weekly Livingston created social media products.  The El Show features two contentious, crack PR bloggers Richard Laermer (of Bad Pitch Blog and Punk Marketing fame) and myself as we riff on the latest news and trends in the business.  The show will be broadcasted via BlogTalkRadio every Tuesday morning at 8:00 a.m. EST at http://www.blogtalkradio.com/theelshow.

Richard and I are both pretty opinionated, and have lots of fun ribbing each other on Twitter. After some off-line discussion, we decided that the PR industry really needs a punchy, punk marketing-esque podcast.  We already have informative shows from Mitch Joel with Six Pixels of Separation, and Shel Holtz and Neville Hobson’s For Immediate Release.

But where’s the biting commentary?  The brutal banter of talk show radio hosts on the utter ridiculousness of the Ashton Kutcher phenomena?  Or yet another heinous PR pitching trend? Or heated snarky commentary and, yes (gasp), disagreements over important things like… Twitter Follower Counts.

Enter the El Show. Look out for the train wreck!

I hope you’ll join us. We promise not to take the PR industry, social media or our “personal brands,” err, ourselves, too seriously.

What’s Behind a Name

There’s more to this picture than meets the eye. Yes, both of our last names start with the letter El. But the trains are more than a metaphor for two powerhouse bloggers colliding.

Historically, speaking the The El is a name associated with mass transit, specifically elevated trains in major urban areas.  Most notably, Chicago has an El train (as does my hometown, Philadelphia). Perhaps we should make Duke Ellington’s Taking the A Train as our intro music.

 

Six Pixels of Separation – The Twist Image “Buzzing” Podcast

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I was fortunate enough to participate in episode #164 of the Six Pixels Of Separation – The Twist Image Podcast. Mitch Joel hosts the Six Pixels of Separation podcast (and a very successful blog of the same name), where he brings you Digital Marketing, New Media and Personal Branding Insights, Provocations and Foreshadows from his “always on/always connected” world. Mitch is one sharp cookie and his business book, also titled Six Pixels of Separation, is sure to add to the lexicon of social media must-reads.

Because I am in Montreal this weekend (image is from this weekend’s fireworks festival), I had the opportunity to sit down with Mitch and chat. We had a pretty healthy discussion on social media that included social media, PR, personal brands, attraction vs. promotion, and other insights. Check it out!

 

Upcoming Speaking Engagements and Events

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I’ve got a few speaking engagements coming up over the next few weeks, plus here are a couple more interesting events, too. Here we go:

On Thursday in Washington, I am keynoting the Young Nonprofit Professionals Network’s “Social Media for Social Good conference.” This sold-out event promises to create 150 jazzed up, super excited communicators out to change the world.

In addition, on Wednesday through Thursday DC nonprofit folks will be attending the Bridge conference. I hope to see you there tomorrow!

On Monday next week, I will be in Montreal (a little R&R) and am participating in an informal lunch tweet-up. If you are in town, please touch base with Adele McAlear for information.

Kevin Dugan and Richard Laermer are increasing their Bad Pitch Blog efforts and having a tele-seminar for anyone who needs to improve their media relations — and by default social media. It’s called “Bad Pitch Night School (During The Day).” More details are at their demi-famous NEW url, http://crappypr.com, and it’s on Wednesday, July 29 from 1 p.m. to 2 p.m.EDT. The duo is giving out – count them – 10 free scholarships to some folks between jobs and some students who are student-like. And every registrant receives a free, electronic copy of “Full Frontal PR,” which, as Richard says, doesn’t suck.

Comcast is hosting its Social Media Seminar for Nonprofit Executives on August 4-5 in Philadelphia. This one has a pretty serious line-up of heavy hitters. I will be appearing on the panel dedicated to Choosing Your Social Media Strategy.”

Another conference full of heavy hitters: Mashable’s Social Good Conference is this August 28 in New York City. At this conference, I will be speaking on Social Media for Social Good again.

Finally, DC Twestival will be held on September 10 here in Washington. Place is yet to be determined, but our charitable beneficiary will be Miriam’s Kitchen, an organization that feeds and provides case management services to the homeless. I am working on the committee for this fall’s event, and promise more details. Until then, please save the date.

 

Attack of the Facebook Fan Pages

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Warning: This is a rant.

I’m tired of getting the invites to join PR (sub advertising. sub interactive. sub communications) firm fan pages. Four or five times a day since the end of May throughout the business week I get invited to join yet another agency’s Facebook Page of Self Promotion and Back Slapping Excellence!

Before I go too far, yes CRT/tanaka has one, and has had one before the Livingston Communications acquisition (not to mention this summer’s attack of the Facebook fan pages). For the record, we’re not actively running around the PR marketing blogosphere promoting it either.

Back to the rant. Let me be clear: I am not a fan. At first I accepted these from friends, etc. Sure, why not? But you know what, I’ve gotten far too many, and frankly heard too much posturing and BS about companies excellent Facebook fan pages with 100+ fans! And worse — and I know it’s my fault for saying yes — is the spam coming from certain fan pages who abuse their members.

C’mon, folks! You want to be great in social media? Do great work! Find a pro bono client to start with. Build a reputation for it. But don’t posture, promote yourself as social media competent, and then spam bloggers and marketers with bogus invites.

My good friend and sometimes business partner Susan Getgood sees this issue differently. She sees it as a good training ground for PR firms.

Can a Facebook page work? As Kami Huyse noted, sure, if you build value for the fans. But PR (sub advertising. sub interactive. sub communications) people very rarely do that. Instead they just posture themselves and their firms. I wish social media changed this, but hardly so. And after more than a decade in the agency business I’ve learned not to judge PR people by what they say, but rather by what they are actually doing.

As far as training goes or recruitment or simply having the page so you can say you have it in a new business meeting. Great. But frankly, I’ve never heard it come up in a new business meeting. Instead I get unsolicited references to past case studies and theories we’ve put out in the marketplace. Because there’s a reputation there, a result of focusing on doing it and learning by practicing rather than talking about our own properties.

So, yeah, spare me the fan-page. Show me some work. I’ll be much quicker to be interested, respectful, and even write you up on the Buzz Bin.

And if you’re not happy or disagree with this post, please feel free to express yourself on my Facebook Anti-Fan page wall. :P More than 100 Geoff Livingston anti-fans strong.

 

Brand and Reputation Are Not Synonymous

 PR Week sent out a ProfNet request last week dubbed:

Is it a good idea for PR practitioners to use social media to build their personal brand?

3683754511_853a1ce8abOh, we’ve talked about this a lot, and frankly, I am glad to see people aren’t simply drinking the KoolAid, and are now actively debating the merits of personal branding. I could not help, but submit a response. I have no idea if it was accepted, but here is my last draft (KoolAid image by xhalfwaycrooks)…

Here’s the problem: Brand and reputation are not synonymous. Social media experts with huge personal brands and followers number in the tens of thousands may be well recognized, but often don’t have the reputation to match.

For example, when large social media pitches come up with substantial companies, these people don’t get invited to the RFP process. Instead, people with strong reputations for delivering results get invited.

A great example of this is Jane Quigley, relationship director at crayon, a respected communicator with a fantastic reputation in the business. Jane has delivered over and over, yet her personal brand online would be considered good, but not great. Her blog is not particularly well ranked, and she has just over 3,000 followers on Twitter. However, she has the respect that most personal branders want.

Brands can be contrived and follower counts can be manipulated. Reputations are always grounded in results, good or bad. A strong personal brand can be from reputation, but this must be the focus and foundation point. A personal brand founded on continuing results can sustain all sorts of trials and tribulations.

From a corporate standpoint, deploying personal brands instead of teams creates an uncomfortable situation. If the personal brand departs the organization (a la Robert Scoble), the organization is often left in a lurch because its reputation has been strongly linked with one individual. While individuals make good beachheads and can accelerate presence online, it’s better to take the tortoise over the hare.

In the case of my company CRT/tanaka, acquiring Livingston Communications brought a personal brand that accelerated our reputation for social media.  While “Geoff Livingston” adds benefits to CRT/tanaka, we actively highlight other players online to counterbalance said dangers. Further, we anticipate social media competency across the line by year end.