Old/New Media Multiplying Whines?

I love The New York Times. I really like the writing of David Segal. I didn’t like Segal’s “Soapbox” column last week where he added the muscle of his newspaper to one person’s battle with T-Mobile. (Full disclosure: we represent another mobile firm).

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Customer service according to The Office (click to play)

 

 

 

 

 

 

 

 

Anyway, long story short, his subject complains about a never opened T-Mobile account for which she is being charged.

Segal gets in touch with T-Mobile on her behalf, and the PR team at the phone company “sprang into action.” Segal wonders in the piece why (presumably all) ”companies seem to rouse themselves only after they get a tap on the shoulder from someone in the news media.”  He does a bit of a tap himself around the facts: The customer complained. The company asked for some information. She didn’t provide the information, and the collection firm pushed on.

I have often pushed back on bloggers, Tweeters and Facebook status updaters who perform elaborate public whines or rants over customer service issues that they should have solved themselves. Caveat emptor has never been more appropriate than in the brave new world of the internet, yet many seem to think that it’s possible to fly through life unscathed by the unscrupulous or even dented a little by a bad customer experience.

I am impressed with consumer companies that are facilitating good customer experiences by using social media. Dell was featured in a guest post on Mary Ellen Slayter’s Smart Blog on Social Media recently. Matt Jurmann from Chromatics lists a number of good ones, also, in the form of case studies. Maybe Price and Jaffe have it right in The Best Customer Service is No Service.

Maintaining customer satisfaction has never been more important, as Alison says in her Better Business Bureau video/blog post. As our client notes, “you can’t make all customers satisfied all the time.”  The crying of “wolf” over things that can be resolved with a little conversation, though, is troubling. Social networks have the potential to facilitate the resolution of issues; not just amplifying the whining or the shouting.

A more recent look at the multiplier effect of “badvocates” is Laurie Burkitt’s post on Forbes just this week. She repeats a Weber Shandwick stat, saying that power writers like @dmscott represent 20% of the world’s adult population online and each one reaches an estimated 14 people with his or her critiques. Powerful, most often principled, these critics, though, may be encouraging less sophisticated copycats

What do you think? Are we too quick to resort to the online rant or a call to Mother NYT? Is the age of social media encouraging whining? What is the appropriate role of customer service in the era of such transparency when the first complaint can carry such weight?

 

Lubricating the Wheels of Social Media

by Mike Mulvihill

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There is nothing quite like political controversy cooked up in the land of meat pies, pints and the Queen. The latest controversy is full of contradictions. It is a great mile marker for the ever symbiotic connection between traditional media and social media (and vice versa). And, it is significant for reasons more societal than social. The U.K. has faced immigration issues longer than the States, and things have become a bit more politicized than here. (They actually have two elected member of Parliament who got there on the wings of some pretty severe, if not Fascist views on immigration and immigrants).

From a social viewpoint, this latest controversy underscores how, from a PR perspective, traditional and social media constantly feed one another. Media today mean everyone with credentials and anyone with a keyboard and a following. From a societal viewpoint, it’s more than a little bit scary.

Here’s a little background on the controversy in question (with some background on some of the players). First a quick synopsis: The top-ranked U.K. political talk show (the BBC’s “Question Time” – think more like a snarky health care town hall meeting format than “Meet the Press”) last Thursday had on its show Nick Griffin, leader of British National Party (BNP) whose mission statement reads like a page from a Klu Klux Klan playbook. The show’s producers proceeded to set up Griffin in front of 200 audience questioners who pound him for his views while four normal interviewees stood by to provide stark contrast color commentary. Later, it is revealed the BBC violated its audience “random” selection guidelines to stack the studio crowd against Griffin and even urging them to ask “provocative” questions.

If you watch any of the video clip contained in this post (yes, it is a long one), you can see that Griffin gets lambasted. But the result wasn’t necessarily all bad for the bad guys.  The BBC had 243 complaints that the show was biased against Griffin, compared with 114 complaints about him appearing on it. Coverage was all over the newspapers the following day, some of it fairly positive for Griffin and the BNP, and some of it sounding dire warnings of a growing anti-immigrant base.

The traditional media bottom line: This episode of BBC “Question Time” attracted 8 million viewers, a record viewership for a 30-year-old program. The show was so anticipated that leading U.K. newspapers, The Guardian and The Telegraph, ran live blogs during the show (which complemented the show’s existing method of engaging viewers by crawling their text messages across the screen during the broadcast. The show’s Live Chat had the most participants ever.)  No less than 68,000 blog posts were generated. And Tweets mentioning Nick Griffin’s name skyrocketed.

TwitterScoop graphic:

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Like the traditional media coverage, there were a surprising number of positive social media comments about Griffin and the BNP. In fact, the commentary seems disproportionately more favorable than the 6 percent of the vote the BNP garnered in the last elections. All this causing our cross Atlantic allies to ponder if social media can play an Obama campaign-like role in their political process with national elections coming in 2010.

Politics, especially when combined with controversy, is the oil that lubricates traditional media. It sells newspapers, drives viewership and, thereby, generates revenue. It appears social media shares a kindred spirit on the politics and controversy front. Traffic spikes and users engage when these ingredients are in the mix, especially when the message engages or, in this case, scares us enough to capture our attention.

 

Facebook’s Five Power Plants

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by Mike Mulvihill

Photo by Laban West.  Lightning over Muskogee Power Plant, Muskogee OK.

Last week the number of the week was 30,000  –  that’s how many servers support Facebook’s operations.  (No wonder, Facebook produces 25TB – yep, tera-bytes – of log data per day).  The numbers comes from Jeff Rothschild,  the vice president of technology at Facebook, who discussed the company’s infrastructure in a presentation last week at UC San Diego.  BTW, this is a pretty rapid ramp up from the 10,000 servers  Facebook has been claiming since April 2008. 

At 30,000 servers, Facebook data operations now consume somewhere in the order of 3,800 MW of electricity,  including cooling and power distribution costs,  just so we can stay connected with our friends.  (Since I don’t know exactly what servers Facebook has in use, this number could be slightly lower or a lot higher.)  To put 3,800 MW in perspective, that’s about five power plants (big electric generation plants of 750 MW a piece).  Not an insignificant footprint. 

Social media is a great tool for spreading information and mobilizing people on lots of topics and issues. Here’s an issue to add to the pot – at what point does the fantastic rise of social networks create enough harm to offset the benefit?    

In a world looking to reduce the impact of energy generation by using less energy, our social media jones is one of the drivers behind the doubling of servers in use in the U.S. (from 5.6 million in 2003 to 11.8 million in 2007).  An individual data center consumes somewhere in the area of 5 MW of energy – the equivalent of 5 million houses of electricity.  Some data centers consume as much as 30 MW.  (I have even seen plans for a 50 MW data center that proudly points out that it would be a very green 50 MW data center.)  In 2005, it is estimated that 1.2 percent of al U.S. electricity was consumed by servers, a 100 percent increase from 2000.  IDC projects another 40 percent to 76 percent increase by next year, which would be about 2 percent of all electricity in 2010.  

I’m not picking on Facebook or even social media, but the point is we all have behaviors that impact our environment, some are just more self evident than others.  Plasma TVs that consume as much as 9 percent of a home’s power consumption mostly in standby mode.  More and more devices consuming more and more energy – if we’re going to try to reduce the number of power plants needed to feed the beast (us), then we have got to change our ways.  Change our behaviors. Do things differently. Energy efficiency – it’s great to talk about.  But are we really having any impact or is all that talking just adding more servers to Facebook?

 

 

 

Truly, The Final BlogPotomac

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Thank you to the few parties that have reached out to either help support or co-own BlogPotomac in the future. As many of you know, this autumn’s event is being promoted as the Final BlogPotomac. At the time of announcement, I listed two reasons:

1) A desire to recapture some of my personal life, and not become shackled by what is supposed to be a gift back to the community.

2) For me, I find the social media communications early adopter/innovation period to be over, and am starting to look at verticalization in green and nonprofits, as well as mobile.

Number two has been well-debated, and the market has shown that continued demand for social media best practices exist. That includes the three parties who have expressed an interest in helping to facilitate future BlogPotomacs.

My first reason is still my first reason. One thing I know about social media: It can swallow up your life, change your perspective, and morph you with hopes or the reality of nano-fame. At some point in the process you either abandon the old for the new, or you draw a line and restore balance in your life.

blogpotomac_rgbweb.jpgThis is not to judge others’ successes. My happiness lies in balance, and mindfully choosing which media and events to participate in. My experience is that I can maintain presence with more qualitative social media choices, and at the same time, restore time to my personal life.

Sacrificing BlogPotomac remains one of the harder choices. I designed it as a not-for-profit knowledge exchange, so there’s no money to be gained. It takes an enormous amount of time to plan and execute. The personal reputation points are nice, but, given the vast amount of time it takes, I would rather spend it with family and on future initiatives.

Plus, how many times can I reinvent the same conference? The first two were very similar in scope, and while the third one will be different with a much stronger focus on future communications media, reprogramming and keeping it fresh with new information was challenging. I did it for this October’s event (check out our agenda), but it seems that a truly new blogging conference in 2010, 2011, 2012, well, was dated.

So, when the lights go out on October 23 at the State Theater, it truly will be the Final BlogPotomac. Expect it to be great.

 

FourSquare Makes Its Move

blogpotomac_rgbweb.jpg One of the three main topic areas of the Final BlogPotomac this October 23 is the evolving mobile web. I recently had the great pleasure of interviewing with Valeria Maltoni, and the uber hot GPS based social FourSquare came up. In my mind, FourSuare is the epitome of the future, mobile social web. From the interview:

[Four Square is] a location based social network that lets you tell your friends what restaurants, clubs and other sites you are visiting. Unlike its larger competitors BrightKite and Loopt, it seems to have caught fire here in the U.S. and is providing a Yelp-like referral to what the hot spots are.

Further, it recommends places based on which ones are most frequented. This is particularly helpful for travelers who are not in their native local network.

If I was a local business, I would see Four Square as the ideal type of mobile word of mouth. How can I get people to say they visited my place of business on Four Square? This is the Holy Grail of location-based mobile marketing, and creating applications and intelligent ways to get people to use their mobile phone in reference to your business while they are there is just smart marketing.

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FourSquare is smart in that it not only lets people check in, but it also rewards them for frequenting certain places. Loyal customers feel a sense of pride at being dubbed the Mayor of their favorite restaurant or haunt. In fact, you often see people lauding their Mayoral status on Twitter or Facebook.

If you maintain a physical public place, it’s impossible to pay for this kind of mouth! But you can encourage it, say by providing free drinks or goods to your mayor.

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Most importantly, from an adoption standpoint, FourSquare just released its Google Android app, and has Blackberry and Windows apps in development. Complimenting the iPhone app is smart, as it fosters interoperability between disparate operating systems and positions FourSquare to dominate the mobile location social network market. The company is also trialling in a few dozen cities, but is planning wider crowdsourced expansion in the near future.

It’ll be interesting to watch this hot mobile network as it develops. I’m looking forward to more mobile, local and social conversations at the Final BlogPotomac, too.

Here are some additional Tweets on FourSquare:

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Final BlogPotomac Happy Hour Set for Busboys and Poets

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The final BlogPotomac will begin with a happy hour in Washington, DC proper at the 5th Street location of Busboys and Poets. Joining us for the final happy hour will be one of DC’s finest networking organizations, DC Media Makers, cofounded by Women Grow Business Editor Jill Foster and NPR’s Social Media Wonk Andy Carvin. Join BlogPotomac speakers as they mingle with some of DC’s finest and brightest social media minds for what promises to be a fun evening.

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sponsor-novalabel.jpg Thanks to our kick-off event sponsor NovaLabel, Inc., hor’ d’ouvres willbe provided for free. Attendees will have to pay for beverages. The event begins at 6 p.m., and ends when it ends! You can register on Eventbrite!

Introducing Our Hosts

Amber Naslund had a conflict and could not attend. In addition, I decided to sit this one out and simply manage the event as opposed to manage it and cohost it, too. As a result, we have two new hosts, people that regionally represent the cross-pollination of social across our communications industry: Shonali Burke and DC Hughes.

Headshot personal small.jpgShonali Burke is the IABC-accredited principal of her own firm and adjunct faculty at Johns Hopkins University’s Zanvyl Krieger School of Arts and Sciences. Her 13+ years of experience include a stint as the ASPCA’s Vice President for Media & Communications, where she instituted its award-winning measurement program, and both small and large agencies on both coasts of the United States. In 2007, PRWeek named her to its inaugural “top 40 Under 40” list of U.S. public relations professionals. She blogs at Waxing UnLyrical, under the watchful eyes of Chuck, Suzy Q. and Lola, her three rescue dogs.

2_dchughes_by_m_andriano-1.jpg D.C. Hughes is a Photojournalist/Multimedia Producer for Lemur News Images and Lemur News Audio (and a principal of the corporate parent DLCI). Before that he was a Marketing Specialist/Brand Planner (ADSW) for the State of Maryland, Military Deparment, Maryland Army National Guard Headquarters, Baltimore, MD. He has also worked as a Web/Multimedia Producer for EEI Communications, Alexandria, VA and as a
Brand Planner/Information Designer for Boston Gas. D.C. also served with the U.S. Army for 14 years, including a stint with the Special Forces Group.

Register for the Final BlogPotomac here. Full details about the Final Blog Potomac are available on the main BlogPotomac site. You can also follow BlogPotomac on Twitter.

 

The Illusion Known as Control

Control as defined by Dictionary.com –verb (used with object)

1. to exercise restraint or direction over; dominate; command.

2. to hold in check; curb: to control a horse; to control one’s emotions.

3. to test or verify (a scientific experiment) by a parallel experiment or other standard of comparison.

4. to eliminate or prevent the flourishing or spread of: to control a forest fire.

I saw a tweet earlier this week from Todd Defren that control was only an illusion. Then I saw this crazy response from The Speakers Bureau justifying moderating comments on the Top Ten Speakers Bureau post to serve their marketing message. And of course, there’s my daily grind, the trudge to get organizations to relinquish control of the message.

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It’s amazing to me that years into the social web, this is still a point of contention. Yet, control issues remain the inescapable downfall of many organizations in their social media efforts. Instead of avoiding blogging about it — as I have for many, many months (why sing the same song over and over again) –  it’s time to reopen the discussion.  Why are organizations struggling so much with control?

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In my mind, it transcends social media or communications. Yes, there’s the whole history of command and control PR that’s a by-product of mass communications.

But in reality, it’s about power.  People want to try and control people all the time. They want to exert power of one another, whether that’s through the promise of love, through threat of force (hello, Iran!), through economic means, etc., etc.  Control and power have gone together hand in hand since Adam and Eve.

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Ironically, it’s by surrendering the illusion of control over others that one really gains power in life.  When we realize that it’s only our own reactions that we have any kind of control over, we gain great insight into life.  I cannot stop other people from doing what they want to do. There is no control of others. I wonder how many people realize that.

In the case of companies, as Todd said, they never really had control.  It’s just with the social web the myth of message control has been smashed to smithereens. The emperor has no clothes. And corporate America is horrified and reeling.

The Speakers Bureau Example

It was funny reading The Speakers Bureau Founder Shawn Ellis’s lament about how I should have called them before writing last week’s post on the women’s speaking issue. He dubbed it an attack:

As easy as it would have been to call us or send an email, the leaders of this attack instead chose to mobilize a mass of people against us without fully knowing who we are or exactly what we do.

If I was a journalist that may have been the protocol, but I’m not. I’m a blogger and I have no need to call Shawn. Besides in hindsight, I’m sure my email or call would have been ignored, just like many of the deleted comments on his top ten post. Ironically, if he had  left a comment, it would have been welcome here.

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The thing that the Shawn Ellises of the world fail to understand is that their customers and other stakeholders are not obliged to believe their messages or spin.  We – the customer, the consumer, the partner, the potential speaker, the blogger, the conference goer – are not beholden to them. In fact, when we see such obvious efforts at control, we are repelled by them.

It’s only in surrendering “control” that organizations can win this game. But the battle over this issue will be a long one. Real or perceived power tends to be something people have a hard time relinquishing.

 

Final BlogPotomac Speaker, Schedule Revealed

n11535_33174695_4329.jpgNatalia Luckyanova, iPhone application developer and cofounder of Imangi Studios, has agreed to be our final speaker for the last BlogPotomac. Natalia will speak on how and when a mobile application makes sense for a company. The event will be held this October 23rd at the State Theatre in Falls Church, VA (register today!).

Natalia is a Harvard University graduate (2003) and has a masters in Computer Science (Boston University, 2006). Her company, Imangi Studios, LLC is an independent game development studio based in Washington, DC. The iPhone is the company’s current mobile platform of choice, and we plan to branch out to other platforms in the future as well.

In addition, our schedule for the event is now locked. Special thanks to Shel Israel who graciously is sharing the keynote spot with Beth Kanter, and will go second. We decided this was the right thing to do after reviewing BlogPotomac’s line-up in the wake of Wednesday’s Women Speaking post.

Line-up for the Final BlogPotomac

8:00 Doors open

Traditional Social Media Keynotes

8:45 Opening remarks by Emcees and Communications Bloggers Amber Naslund and Geoff Livingston

8:55 Top-ranked Changeblogger Beth Kanter discusses social causes and their use of new media

9:40 Twitterville Author Shel Israel discusses the new book, and also gives some glimpses in the future

10:25 Break

Mobile Phone Sessions

10:40 iMangi Studios Natalia Luckyanova discusses mobile phone applications.

11:25 Shane Lennon, Senior Vice President, Marketing & Product Management at GyPSii®, will discuss location-based mobile social networking.

12:10 Lunch

The Future of Online Media Sessions

1:40 crayonista and ace strategist Jane Quigley will discuss future Internet media forms, such as the semantic web and other new forms she’s watching.

2:25 Bar Opens, Special Announcement from Geoff Livingston

2:45 FortiusOne CEO Sean Gorman will talk about the impact location based technologies and mapping are making on the web.

3:30 Ning’s Peter Slutsky will discuss the evolution and future of niche social networks and communities.

4:15 End of Conference

 

Women Snubbed in Top Ten Speakers List, Industry in General

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In a “blog post” listing the top ten social media speakers, The Speakers Group (TSG) listed voices for “your consideration.” Not one of the speakers was a woman, highlighting a much larger social media services industry problem where women are often overlooked for top speaking gigs, and don’t rank as well as men.

Ironically, this topic first came to mind last week when Allyson Kapin — a.k.a. @womenwhotech — led a spirited DC Media Makers session (pictured below) on the same topic. So when I saw the TSG post, I felt compelled to write. I come to this discussion as someone who organizes BlogPotomac, a successful, regional social media conference that intentionally highlights female speakers; as a blogger who has discussed the social media and PR industry’s glass ceiling both in the office and in the blogosphere; and, yes, as a man who speaks frequently on social media.

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There are three problems in the TSG post: 1) A lack of transparency and professional responsibility in the blog post itself; 2) the complete snubbing of women in a highly questionable top ten list, and 3) the larger industry issue that conference organizers apparently want male speakers more than women. For those of you who are used to short posts, I apologize in advance. I am going to handle each of these three issues independently.

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No Ethics In This Post

Section Update: Several listed men have stated they don’t have formal relationships with said TSB agency, making the gender point even worse. – 3:45 p.m. EST, 7/29

Section Update: Formal relationships have now been verified as non-exclusive email agreements, as noted below by Chris Brogan. – 8:45 a.m. EST, 7/30

The word “Our” in TSG’s post title is the real clue. Because the entire roster of speakers, which does include four names who are actually recognizable by me, including friends Brian Solis and Chris Brogan, is represented by TSG. But they never disclose that in the post.
Instead, we get this piece of sales BS:

We have scouted books, articles and conferences for the leading authorities and we have assembled a “top ten” list to help you in your pursuit. What are the qualifications to be listed in our top ten?

1. The individual must be established as a uniquely successful practitioner of social media and/or be frequently called on to share his or her expertise in the field — specifically as it relates to corporate and association social media practices.

2. The individual must have a proven ability to discuss social media in a way that is easily understandable and relevant to each unique audience.

3. The individual must be able to effectively engage the audience (every “expert” who writes an article is not necessarily someone you want on your platform as a speaker).

OK. If one is true, why haven’t I heard of more than half of this list, and I am Highly Active in the business? Of the top ten, only two (the aforementioned) really seem to be top ten speakers. Nevermind, that none, as in zero, of the ten are women. But more on that later. Ethical blogging first, then the bigger civil rights issue.

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No, what we have is sales drivel. And given that these speakers are supposed to be social media experts, it’s ten times worse because we have unethical, undisclosed relationships at play with a disingenuous representation. How transparent and open is that?

Three years ago, such a post would have been blogged about endlessly. Now, we seem to simply accept this kind of bastardization of social media. Thus, corporate marketing has beaten us into submission as the social media sphere simply moves on and finds more interesting content rather than voicing distrust. Even worse, some of our brightest minds are represented in this particular piece of “social” BS.

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People wonder why I have become disenchanted with PR and marketing’s poor use of what could be a great conversational media form. And while I support initiatives like Susan Getgood’s Blog with Integrity, I really think it’s too late and that the train has left the station with corporate’s bastardization of social media. TSG is the norm, not the exception. Now we are left with most doing it poorly, some doing it well. Just like old school corporate communications.

No Social Media Women on TSG’s List

More importantly, TSG’s weak list doesn’t even include one woman. And that’s the big slight. Because we know there are great female speakers in the business, folks like Charlene Li, Allison Fine, Toby Bloomberg, Valeria Maltoni, Beth Kanter, Kami Huyse, Jane Quigley, and on and on.

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Because the list is so questionable, TSG inadvertently admits it did not seek out women social media speakers. If they had, there’s no way some of these guys could stand up against the best female leaders. And that makes TSG’s snubbing of women even more egregious.

See, in essence, the message is mediocre male speakers are better than top notch women.

TSG should be ashamed of issuing the list. Really ashamed, because not only is it an unethical post, it’s also clearly sexist. Though one has to wonder if TSG is truly sexist or if the company is catering to their clientele: Conference organizers. And that, my friends, opens the big can of worms.

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Women Get Snubbed

There are exceptions to the rule, but the recently unveiled Government 2.0 Summit roster seems to represent the norm: A conference predominantly filled with men (and white men at that). Women get snubbed over and over again. And that’s a travesty, because I know a lot of great female communicators in social media that could talk about Gov 2.0 or just about anything, in general.

Conference organizers are not doing their part to highlight female speakers. That’s the real issue.

As organizer of BlogPotomac, I always highlight at least three female speakers or 43% of my roster. And I always have a lady co-emcee with me. See, its not altruism guiding this decision. Think about the communications business: It’s dominated by women! To me, as a conference organizer, I would be a horse’s ass if I did not represent my stakeholder community — which is predominantly women — accurately and fairly.

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If you consider that 43% number versus what I estimate to be at least a 67 to 75% female communicator population, BlogPotomac has more work to do! Since this Fall is the last one, my next conference iteration (if there ever is one) will have to strive to meet that mark.

Yet over and over again, I watch other social media conferences trot out the new boys club (it’s new media, right?). Full disclosure: As a member of that new boys club, I reap the rewards, too, with anywhere between three to ten speaking spots a month. I rarely submit proposals for engagements anymore. I like to think these offered spots are a result of working my butt off to be interesting and create customized content for groups, but fair is fair, and 1/3 of my share should probably be offered to women.

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Conference organizers continuously snub women. And that’s just wrong. I don’t claim to have the answers to this societal problem.

Are there things women can do? Sure, I suppose they could be more assertive, but I refuse to believe the whole cause is that by their very nature men promote themselves more. A majority of blogs are written by men, but only 57% in the U.S., so I’m not drinking that kool-aid. If that was the case we’d see 43% female speakers instead of 10-25%.

We need conference organizers to acknowledge the problem first, then clear action can be taken. Until conference organizers get honest, and expose why they are choosing men over women — even if it’s sexism by oversight – we are going to be left debating the issue. Until then, I can only do my part, which is to honor female speakers with my own conference, suggest female speakers to organizers, and continue to periodically blog on this issue.

Throughout this post and below you have seen the many voices on Twitter and Facebook who have offered their opinions, too. What are your thoughts?

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BlogPotomac Registration Opens Up, New Speakers Highlight the Future

370619533Registration for the final BlogPotomac on October 23 is now open. The event promises to bring some of the old, with a heavy focus on what’s coming next in online media.

To that end, I’d like to announce three additional new speakers, each of which will discuss the evolution of online media from their unique technology’s perspective.  Each of their perspectives will shed light on next generation online media as it is evolving now, and what we as marketers and communicators should expect.

FortiusOne CEO Sean Gorman will talk about the impact location based technologies and mapping are making on the web.  With over 10 years of experience at the forefront of the geospatial revolution as a researcher, practitioner, and entrepreneur at FortiusOne, Sean recognizes both the opportunities and challenges presented by the changing Web. Sean brings insight and innovation to the next generation of the Web and seeks to enable users of both GIS and the GeoWeb with solutions that marry the best of both worlds to create actionable intelligence and grow collective knowledge.

Shane_BW_2frontfold Next up is a representative from location based social network GyPSii®, Shane Lennon, Senior Vice President, Marketing & Product Management. GyPSii® connects people, places and communities across networks and devices, from work to play to home, enabling members to share their real life experiences in the virtual world on your mobile phone and the internet. Shane is responsible for strategy, marketing, user adoption, the product portfolio at GyPSii® and is the advocate for end users and the voice of the market. 

And last but not least, the recently appointed Washington DC Director for Strategic Partnerships at Ning Peter Slutsky will be joining us. Ning provides private white label social networks for free, and now has more than 1.3 million networks on its servers. Before joining Ning, he served as the Communications Director at Progressive Strategies, LLC, a Washington, DC consulting firm specializing in new media, communications strategy and using social media tools to promote campaigns and projects aimed at building the progressive movement.

These three speakers will join our preannounced roster of speakers:

  • Renowned social media chronicler Shel Israel will keynote and discuss his book Twitterville (out September 3), including the future of the red hot social network. Everyone will get a copy of his book.
  • Beth Kanter, the top-ranked changeblogger, will discuss how nonprofits are using online media to innovate and affect change.
  • crayonista and ace strategist Jane Quigley will discuss future Internet media forms, such as the semantic web and other new forms she’s watching

There will also be sessions on mobile applications (iPhone and traditional). Amber Naslund will return and join me as co-hostess.  We hope to see you there!