Comments on: We Need to Buy, and We’re Buying Dell http://www.livingstonbuzz.com/2007/10/01/we-need-to-buy-and-were-buying-dell/ Musings and analysis on marketing, buzz and communications. Sat, 20 Mar 2010 09:24:44 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Rejoining the AdAge 150 » The Buzz Bin http://www.livingstonbuzz.com/2007/10/01/we-need-to-buy-and-were-buying-dell/comment-page-1/#comment-25936 Rejoining the AdAge 150 » The Buzz Bin Sat, 15 Dec 2007 07:48:27 +0000 http://www.livingstonbuzz.com/blog/2007/10/01/we-need-to-buy-and-were-buying-dell/#comment-25936 [...] continue to support organizations that listen through social media channels.  That’s why I finally ordered my Dell computer last week. And that’s why the Buzz Bin will remain a fixture on the AdAge [...] [...] continue to support organizations that listen through social media channels.  That’s why I finally ordered my Dell computer last week. And that’s why the Buzz Bin will remain a fixture on the AdAge [...]

]]> By: Around the Web with RichardatDell: Conversations at Work/Working Conversations http://www.livingstonbuzz.com/2007/10/01/we-need-to-buy-and-were-buying-dell/comment-page-1/#comment-11916 Around the Web with RichardatDell: Conversations at Work/Working Conversations Mon, 22 Oct 2007 22:48:07 +0000 http://www.livingstonbuzz.com/blog/2007/10/01/we-need-to-buy-and-were-buying-dell/#comment-11916 <!--%kramer-ref-pre%-->[...] the conversation and supplants an Apple Macbook pro. Then this week another conversationalist, Geoff Livingston , noted it was time for new computers and chose Dell because we are part of the conversation.More [...]<!--%kramer-ref-post%--> Kramer auto Pingback[...] the conversation and supplants an Apple Macbook pro. Then this week another conversationalist, Geoff Livingston , noted it was time for new computers and chose Dell because we are part of the conversation.More [...]

]]> By: CK http://www.livingstonbuzz.com/2007/10/01/we-need-to-buy-and-were-buying-dell/comment-page-1/#comment-10500 CK Sat, 06 Oct 2007 10:33:53 +0000 http://www.livingstonbuzz.com/blog/2007/10/01/we-need-to-buy-and-were-buying-dell/#comment-10500 Hey Geoff: just want to point you to one of our colleague's blogs at HP (not to sway you from Dell, just so that you know of Eric Kintz as he's been blogging for sometime at his HP blog and over at Daily Fix). Here's his URL: http://h20325.www2.hp.com/blogs/kintz/ Enjoy your new computer and Eric's blog! Hey Geoff: just want to point you to one of our colleague’s blogs at HP (not to sway you from Dell, just so that you know of Eric Kintz as he’s been blogging for sometime at his HP blog and over at Daily Fix). Here’s his URL: http://h20325.www2.hp.com/blogs/kintz/

Enjoy your new computer and Eric’s blog!

]]> By: DC1974 http://www.livingstonbuzz.com/2007/10/01/we-need-to-buy-and-were-buying-dell/comment-page-1/#comment-10207 DC1974 Wed, 03 Oct 2007 02:47:37 +0000 http://www.livingstonbuzz.com/blog/2007/10/01/we-need-to-buy-and-were-buying-dell/#comment-10207 Odd choice. Dell has a lousy rep which is pretty much why they've had to do anything they can to win back trust. Apple has a number one rated support site, user community, and support service. Dell isn't even in the same league when it comes to this stuff. And frankly, considering the amount of problems that Wintel machines have -- that's exactly where they are most needed. Apple simply can't be beat in terms of customer service and product durability. I am typing this message on a machine that's 7 years old and its fantastic as the day I bought it. My parents have an Apple that is 9 years old and looks a lot better, and works a lot better than a 9 year old Wintel box. The Mac OS is second to none. And in the end Dell still has to run Windose. If you absolutely must have Wintel machine, I'd go with Sony. But that's mostly because they are the only ones that are even playing the same game as Apple in terms of Innovation. And innovation is the other important factor in competition these days. Dell is dead. I expect they'll be bought out within five years. Probably by a chinese manufacturer that will at least be able to make them dirt cheap. Odd choice. Dell has a lousy rep which is pretty much why they’ve had to do anything they can to win back trust. Apple has a number one rated support site, user community, and support service. Dell isn’t even in the same league when it comes to this stuff. And frankly, considering the amount of problems that Wintel machines have — that’s exactly where they are most needed. Apple simply can’t be beat in terms of customer service and product durability. I am typing this message on a machine that’s 7 years old and its fantastic as the day I bought it. My parents have an Apple that is 9 years old and looks a lot better, and works a lot better than a 9 year old Wintel box. The Mac OS is second to none. And in the end Dell still has to run Windose. If you absolutely must have Wintel machine, I’d go with Sony. But that’s mostly because they are the only ones that are even playing the same game as Apple in terms of Innovation. And innovation is the other important factor in competition these days. Dell is dead. I expect they’ll be bought out within five years. Probably by a chinese manufacturer that will at least be able to make them dirt cheap.

]]> By: Doug Meacham http://www.livingstonbuzz.com/2007/10/01/we-need-to-buy-and-were-buying-dell/comment-page-1/#comment-10193 Doug Meacham Tue, 02 Oct 2007 21:28:19 +0000 http://www.livingstonbuzz.com/blog/2007/10/01/we-need-to-buy-and-were-buying-dell/#comment-10193 Geoff, I like the idea throwing business to companies who are actively engaging in conversations with their communities. Hopefully, companies who are savvy enough to understand the need to do this are also skilled at extrapolating real needs from the conversations and converting those insights into truly innovative ideas. My concern is that may companies don't have this competency. Simply giving customers what they are asking for doesn't necessarily mean you are creating a differentiated product. Geoff, I like the idea throwing business to companies who are actively engaging in conversations with their communities. Hopefully, companies who are savvy enough to understand the need to do this are also skilled at extrapolating real needs from the conversations and converting those insights into truly innovative ideas. My concern is that may companies don’t have this competency. Simply giving customers what they are asking for doesn’t necessarily mean you are creating a differentiated product.

]]> By: Geoff Livingston http://www.livingstonbuzz.com/2007/10/01/we-need-to-buy-and-were-buying-dell/comment-page-1/#comment-10187 Geoff Livingston Tue, 02 Oct 2007 20:06:24 +0000 http://www.livingstonbuzz.com/blog/2007/10/01/we-need-to-buy-and-were-buying-dell/#comment-10187 John: Thanks for driving by the Bin. This type of interaction is exactly why Dell gets my business. Thank you for being a part of the larger conversation. Dan: You got my sentiments exactly. Geoff John: Thanks for driving by the Bin. This type of interaction is exactly why Dell gets my business. Thank you for being a part of the larger conversation.

Dan: You got my sentiments exactly.

Geoff

]]> By: JohnP@Dell http://www.livingstonbuzz.com/2007/10/01/we-need-to-buy-and-were-buying-dell/comment-page-1/#comment-10182 JohnP@Dell Tue, 02 Oct 2007 18:40:40 +0000 http://www.livingstonbuzz.com/blog/2007/10/01/we-need-to-buy-and-were-buying-dell/#comment-10182 Shhhhhh! Surely there must a technology available to make all this unreadable at certain locations in Palo Alto? Seriously, thanks for taking notice of our social media initiatives, and for your business! Shhhhhh! Surely there must a technology available to make all this unreadable at certain locations in Palo Alto? Seriously, thanks for taking notice of our social media initiatives, and for your business!

]]> By: Dan Schreibstein http://www.livingstonbuzz.com/2007/10/01/we-need-to-buy-and-were-buying-dell/comment-page-1/#comment-10165 Dan Schreibstein Tue, 02 Oct 2007 11:54:30 +0000 http://www.livingstonbuzz.com/blog/2007/10/01/we-need-to-buy-and-were-buying-dell/#comment-10165 It's obviously not enough for companies to simply dip their toes into the "customer conversation" water. They need to actively participate and show that they truly care about what their customers have to say. Recently, it seems like Apple keeps failing in this respect. They say they hear what their customers have to say, but aren't really doing anything about it. It’s obviously not enough for companies to simply dip their toes into the “customer conversation” water. They need to actively participate and show that they truly care about what their customers have to say. Recently, it seems like Apple keeps failing in this respect. They say they hear what their customers have to say, but aren’t really doing anything about it.

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